1. 1. Fees are non-refundable. Exception if your dog is ill and cannot proceed with training or you return or rehome your dog. Any refund will be the unused portion less a 15% admin fee. A note from veterinarian may be required in the event of illness.
   2. We require 24 hours’ notice if you cannot make your scheduled private session, or you forfeit that session.
   3. We cannot provide make up sessions for missed group classes.
   4. Group class fees are not transferable to private training.

• 1. There is no refund of unused sessions.
  2. The ability to add-on sessions to completed packages will expire 6 months after your last training session.
  3. Packages must be used within 1 month of the scheduled date of your last session unless agreed to by all parties at the start of your package.

1. 1. Our methods are science-based and force-free.
   2. We are Accredited by the BC SPCA, which is a voluntary and monitored accreditation and we adhere to their standards.  Information on methods and training devices which we will and will not be using can be found here (see Standard 2) 

1. 1. We will be using food treats in our training. Please advise us if your dog has any food allergies.
   2. Your dog should be equipped with a flat buckle or snap-type collar or a body harness and a regular 4 or 6-foot, fixed-length (not retractable) leash.
   3. Your dog must have been living in your home at least one week before attending any group class.
   4. Dogs must be healthy with no signs of vomiting, diarrhea, or discharge from eyes, mouth, nose, or any other area of their bodies before attending any group class.
   5. Your dog must be friendly to people and other dogs to participate in group classes. If you are unsure if your dog fits this criterion, please email us.
   6. If your dog is sick, please leave them at home and consider attending your group class without them

1. Attendance is restricted to 2-3 people per dog so there is lots of space for everyone (Exception: Fernie Terrific Teens where we have more space for attendees).
2. Any children attending should be old enough to fully participate or have an additional adult present.
3. We ask that you show respect for your trainers and fellow students.

We love sharing your success stories! During the intake process, you will be asked to include your consent to us taking and using photos and video for social media, marketing, and training purposes.